5517 E Street
916-204-5359 - job@deved.com
I am a quality and service oriented leader who excels in technical advisory and strategic development roles, understanding business requirements and processes, and alignment of tasks toward organizational and service goals. With a strong strategic focus, I translate long-term goals into short-term objectives and success. I am an accomplished leader who builds upon the strengths of a business by creating goal-centric processes that unapologetically exploit technology and our natural ability to succeed.
Manage all technology aspects of company operations. Responsible for infrastructure design, implementation and support for all workstations, networks, client server systems, phone/paging systems, and online presence. Retail support includes customer scenarios, policies and procedures, order processing and fulfillment, and documentation. I perform web site content management, project management, retail sales and fulfillment development, and all systems analysis, development, and implementation for core technology systems. Developed and implemented trouble ticket management system company Intranet. Designed all retail sales documents, screens, and business processes.
Responsible for the analysis,
design and development of several internal websites. Responsible for online
training course development. Work directly with Business Analysts and Subject
Matter Experts to define learning objectives and course content. Additional
responsibilities included: developing project plans and tracking course
development milestones. This role requires my strong web development skills, instructional
design, communication/interviewing skills as well as experience with: Microsoft
CMS, SharePoint, Flash, PhotoShop, PaintShop Pro, Dreamweaver, ASP, CSS, HTML,
UI Design, JavaScript, and PowerPoint.
Manage, and advise in, all
technical aspects of company operations. Performed analysis of web site content
management, project management, retail sales processes, and all systems procedures,
development, and implementation. Developed and implemented recommendation
tracking/trouble ticket management system, recommended customer service support
systems, inventory/product management systems, and website product management
systems. Designed, developed and implemented company Intranet. Designed all
retail sales documents, screens, and business processes. Additional
responsibilities include: infrastructure support and design (computer workstations,
networks, client server systems, and phone systems); retail sales support
included customer engagement scenarios, and order processing procedures.
Responsible for the assessment,
design and recommendations for online training courses. Worked directly with
Business Analysts and Subject Matter Experts to define learning objectives and
course content. Additional responsibilities included: developing project plans
and tracking course development milestones. Skills utilized are: strong analysis
and web development skills using Dreamweaver and Flash, instructional design,
presentation, and communication/interviewing skills.
Developed collection of animations
for Caltrans training programs. Produced original artwork and animation
templates. Required my skills in Flash, traditional and digital animation,
audio editing and integration, HTML, ASP, JavaScript, and PhotoShop.
Conducting detailed Human Factors
process and task-based analysis to provide recommendations on product function,
design, and deployment. Developed all functional requirements and user
interface design recommendations. Conducted usability tests and evaluations.
Developed user interface prototypes using interactive web based models. Teamed with
end users, product management and software development teams to execute designs
and product delivery.
Consulted with their team and
served as primary coder, DBA, architect and designer to build the company's
intranet suite of online content and relations management tools. The suite –
built on ASP/SQL technologies - includes resource manager, asset manager, and a
full-featured contact manager. I consulted with clients, developed user and
functionality flow, IT systems, and supervised all database integration with
the sites. I provide ongoing system upgrades, change management, and remote
support.
Manage product delivery in all phases of the internal site development process based on the functional and technical specifications. Ensure that the project quality is upheld and provide clients with project schedules and weekly status reports.
Designed and developed a full
featured customer service management tool for retail call center. Performed
extensive customer fulfillment and call center task analysis. Provided business
objective recommendations and strategies that exploited online retail
fulfillment. Provided leadership to development team in ensuring that the
strategy reflected all aspects of the application including; creative design,
production, and technical solutions (hardware and software). Skill set required
knowledge of database integration (SQL, ASP), interface methodologies, online
retail business practices, and target audience behavior analysis.
Managed client design
consultations and client interactions throughout each project. Position required
my knowledge of database integration, wide array of interface methodologies,
user processes, targeted usability and task models, HTML/DHTML, ASP,
JavaScript, SQL, Real Audio/Video, Java applets, PhotoShop, Illustrator,
DreamWeaver, and
Performed all Web structure
design, database integration, interface design, and beta programs. Arranged
Client design consultations and client interactions throughout each project.
This position required my knowledge of HTML, scripting, Real Audio (digital
audio), Real Video, Java applets, PhotoShop, Illustrator, DreamWeaver, and
Managed and performed all aspects of production site planning, development, and maintenance. Supervised staff on evolving technologies and maintaining news content. Coordinated and implemented aggressive sales strategy for online advertising process (including comprehensive Nelsen Media Research and Arbitron integration analysis). Developed end-to-end internal accounting process for online sales. Performed all HTML, JavaScript, and database management in a Windows NT IIS environment. Performed all graphic design, interface development, and beta testing. Conducted extensive target audience and usability research. Developed and implemented all company email and desktop application standards. Provided all training, support, and in-house documentation for Windows 95/NT, Office97, Outlook, Internet Explorer, Netscape, and GroupWise in a Novell client/server environment.
Consultant:
Applications Developer/Interface Design, Western Farm Credit Bank,
Designed and developed
end-to-end real estate loan tracking. Engineered all database architecture,
SQL, data input forms/screens and output reports. Created curriculum and
application support of MS Office and product maintenance.
Designed and developed 10,000
page collection of company's procedures and reference material. Web-based
system is utilized in all AT&T Wireless Services corporate offices and
retail centers in seven states. Developed 1,000 page new-hire training manual
and curriculum. Researched, designed, and developed all software tools for compiling,
HTML coding, on-line forms, training, and support. Provided extensive
application support and developed curriculum for classroom training of
Microsoft productivity applications and custom tools.
Developed a 7,000 page online document of the Department of Social Services complete Child Care Licensing regulations. Performed data entry of program code. Collaborated in the design and development of the user application through usability testing and Microsoft API standardization. Provided classroom training and curriculum to users and authored all user documentation.
§
Co-founder and Served On the Board
of Advisors for the
§ Own/operate Closet Productions - digital sound design and music production. 1/87-5/2001
§ Honored with Sacramento Web Award nominations three years in a row: 2 for KOVR13.com.
§ My Personal site (http://www.deved.com) was a Finalist in the 1999 Sacramento Web Awards.
§ Co-sponsor and participant in Intel's innovative "Intel Connects Kids" program to introduce underprivileged kids, their parents, and teachers to the Internet and e-commerce, 1997
§ Theatre Manager/Technical Advisor of the Nevada Union Theatre. 9/83-12/91
§
Computer Science Studies, Folsom
§
Microsoft Windows '95 Technical
Support and Training Seminar,
§
Microsoft Office for '95 Support
and Training Seminar,
§
Various Microsoft Word 6.0 Support
and Training Seminars,
§
Computer/Business Studies,
§
Graduate,
References Available Upon Request