Sacramento, CA 95819
916-905-5655 - job@deved.com
Responsible for the analysis, design and development of several internal websites. Responsible for risk analysis, mitigation plans, and online training course development for Business Continuity. Worked directly with business analysts and subject matter experts to define course curriculum, develop project plans, and site content.
Oversaw all technical aspects of company operations. Web site content management, project management, retail sales process, and all Retail Pro systems analysis, development, and implementation. Built and implemented company workflow intranet that featured: issue tracking/trouble ticket management, customer service support, inventory/product management, and website product management. Designed all retail sales documents, screens, and business processes. Additional responsibilities include: infrastructure support and design (computer workstations, networks, client server systems, and phone systems); retail sales support included customer engagement scenarios and order processing procedures.
Responsible for the analysis, design and development of online training courses. Work directly with Business Analysts and Subject Matter Experts to define learning objectives and course content. Additional responsibilities included: developing project plans and tracking course development milestones. Skills utilized are: strong web development skills using Dreamweaver and Flash, instructional design, communication/interviewing skills.
Conducted detailed Human Factors process and task analysis. Created, analyzed, documented and prioritized all functional requirements and user interface designs. Conducted usability evaluations. Developing functional specifications detailing user interface requirements. Developing user interface prototypes using interactive web based models. Working with end users, product management and software development teams to execute designs and product deployment.
Designed and engineered full featured customer service management tool for call center. Performed extensive customer fulfillment and call center task analysis. Clarified business objectives to create strategies that capitalize on Internet-enabled retail fulfillment. Provided leadership to development team in ensuring that the strategy is reflected in all aspects of the application including; creative design, production, and technical solutions (hardware and software). Collaborated with the art director, designers, coders, programmers, and the internal client. Skill set required knowledge of database integration (SQL, ASP), interface methodologies, business practices, and target audience behavior models.
Managed client design consultations and client interactions throughout each project. Position required my knowledge of database integration, wide array of interface methodologies, user processes, targeted usability and task models, HTML/DHTML, ASP, JavaScript, SQL, Real Audio/Video, Java applets, PhotoShop, Illustrator, DreamWeaver, and MIDI. Developed procedures and applications to assist internal workflow and project management.
Managed and performed all aspects of web site planning, development, and maintenance. Supervised staff on evolving technologies and maintaining news content. Coordinated and implemented aggressive sales strategy for online advertising process (including comprehensive Nelsen Media Research and Arbitron integration analysis). Developed end-to-end internal accounting process for online sales. Performed all HTML, JavaScript, and database management in a Windows NT IIS environment. Performed all graphic design, interface development, and beta testing. Conducted extensive target audience and usability research. Developed and implemented all company email and desktop application standards. Provided all training, support, and documentation.
Consultant: Applications Developer/Interface Design, Western Farm Credit Bank, Sacramento, CA, 2/96-6/96
Designed and developed end-to-end real estate loan tracking. Engineered all database architecture, SQL, data input forms/screens and output reports. Created curriculum and application support documentation.
Designed and developed 10,000 page collection of company's procedures and reference material. Developed 1,000 page new-hire training manual and curriculum. Researched, designed, and developed all software tools for compiling, HTML, forms, training and support. Provided extensive application support and developed curriculum for classroom training.
Developed a 7,000 page online document of the Department of Social Services complete Child Care Licensing regulations. Performed data entry of program code. Collaborated in the design and development of the user application through usability testing and Microsoft API standardization. Provided classroom training and curriculum to users and authored all user documentation.
§ Co-founder and Served On the Board of Advisors for the Sacramento Web Awards Program since 1997-1999 and Technical Advisory Committee in 1998-1999.
§ Lighting Designer for Runaway Stage Productions – 2007
§ Theatre Manager for Sierra 2’s 24th Street Theatre - 2007
§ Co-Own/Operate Dark Haunt Productions – Year-round specialty event planning, lighting/sound design, & music production – since 2003
§ Honored twice with Sacramento Web Award nominations for KOVR13.com.
§ My Personal site was a Finalist in the 1999 Sacramento Web Awards.
§ Co-sponsor and participant in Intel's innovative "Intel Connects Kids" program to introduce underprivileged kids, their parents, and teachers to the Internet and e-commerce, 1997
§ Theatre Manager/Technical Advisor of the Nevada Union Theatre. 9/83-12/91
§ Computer Science Studies, Folsom Lake College, Folsom, California, 2003
§ Microsoft Windows '95 Technical Support and Training Seminar, Sacramento, California, 1995
§ Microsoft Office for '95 Support and Training Seminar, Sacramento, California, 1995
§ Various Microsoft Word 6.0 Support and Training Seminars, Long Beach, Los Angeles, and Sacramento, 1993/94/95
§ Computer/Business Studies, Sierra College, Rocklin, California, 1987-1989
§ Graduate, Nevada Union High School, Grass Valley, California, 1986
Software§ MS Office § ADO/ASP/HTML § Flash § Photo Shop § Paint Shop Pro § Dreamweaver § JavaScript § PowerPoint
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Skills§ Event Planning § Process Development § Business Analytics § Instructional Design § Project Management § Technical Writing § Product Design § Web Development § Systems Analysis § Graphic Design |